If you are not entirely happy with your purchase, we’re here to help.
You have 28 days from receipt to return your items.
Please enclose a copy of your completed returns form, which you can download and print here.
To be eligible for a return your item must be unused and in the same condition that you received it, so please take care not to remove any swing tags or brand labelling. Any free gifts or items that were included with the purchase must also be returned. We advise keeping your goods in their original packaging while you make up your mind, in order to protect them from strong odors and accidental damage.
Please take care when trying on shoes. A carpeted surface is recommended until you are sure that you would like to keep them. All footwear should be returned unmarked and in their original, undamaged shoebox. Shoes that are returned without a box, a damaged box or with marked soles may not be accepted, and may be sent back to you.
Please send your items back via a tracking / signed for service as we cannot be responsible for items lost in transit.
Once we have received your item, we will inspect it and notify you that we have received your returned item. Please specify on your returns form if you would like a refund or exchange. Please note that exchanges are only possible for UK customers.
If your return is approved we will initiate a refund to your card (or your original method of payment).
You will receive the refund within a certain amount of days, depending on your cardholder’s policies.
All items are fully inspected before they leave the warehouse, but if you notice a fault with your item on arrival please contact us via email within the first 7 days. We will replace or fully refund items sent back with a manufactures defect or fault within a reasonable amount of time, but cannot be responsible for general wear and tear, misuse, accidental or deliberate damage. All items will be subject to inspection and may need to be sent back to the manufacturer.
If you have simply changed your mind we will only refund the ticket price of the item, and you will be responsible for shipping costs.
If you have any questions on how to return your item please feel free to contact us.
Phone: + 44 (0) 01473 270050
Returns Address:Attitude Inc